COVID-19 has affected the ways companies conduct scenario planning and forecasting and has uncovered many mistakes that companies make in this process. To build an effective scenario planning model and react quickly to changing scenarios, organizations must consider all factors that could have a significant impact on their business
TPG’s Top Picks: September Welcome to the TPG Trend Report, the monthly iteration of our weekly TPG Picks column! We’re keeping things short, sweet and
Agile Project Management has become a common buzzword in business, but it does not necessarily mean that everyone knows how to implement it and use
Customers want positive brand experiences and service at all times. While the call centre and contact centre industries are moving increasingly towards automation to save
As vaccination rates rise, and businesses begin the transition back to a “PostCovid Normal”, the economy is beginning to shift from treading water to a growth-oriented outlook
The recovery phase of the Covid-19 pandemic has encouraged many organizations to adopt remote/ hybrid working arrangements, especially if these programs were not already in place prior to 2020. However, there are some organizations and leaders who remain concerned about a negatively impacted culture in a virtual workforce. For those organizations preparing to introduce or have implemented a long-term remote/hybrid model, a key element in doing so effectively is taking the time to listen to your team and building trust.
