Serving 100,000+ customers, this leading lending provider partners with more than 3,000 retailers in the USA
Since 2020, the client had experienced both top-line and bottom-line growth year over year. However, concerns from customer confidence in global economic conditions, broad scale data privacy and security, regulatory and customer financial product transparency had created an ever-growing need to be more competitive in the lease-to-own fintech industry. The Poirier Group was engaged to examine labour intensive and transaction-dense areas across the organization to realize where people, process, and technology were not optimized for costs, scale, and quality of delivery.
Our team engaged 70 stakeholders across various Business Units over the course of an eight-week diagnostic, capturing and prioritizing 450 pain points that lead to discovery of the critical issues plaguing their teams throughout the business. Collaborating with key stakeholders in the evaluation process, our team worked to identify fundamental improvement initiatives positioned to increase top-line growth, create bottom-line efficiencies, drive quality of service, and create cross-functional alignment. As the client was currently experiencing a major organizational shift, the TPG team provided clarity on implementation requirements working together to support a 12-month roadmap complete with project plans and estimated resourcing. These included:
As result of this initiative, our client was equipped with a path towards scalable operations. Following implementation of the provided roadmap, these solutions will realize:
