A recognized leader in government surplus equipment auctions. This company operates through online auction purchasing with pick-up at one of two central US warehousing locations.
A rushed warehouse management system (WMS) implementation and a lack of workable inventory processes led to large discrepancies between system-reported inventory and physical inventory. A significant portion of their inventory was “phantom” and had significant location-control issues, and there were cultural barriers causing difficulty in correcting these issues. As a public company, they were also facing increasing audit scrutiny due to identified serious deficiencies.
TPG identified and implemented the following programs for inventory and management that were necessary to allow the business to scale as required:
TPG worked with the client to reduce phantom inventory, re-implement location control, implement transaction controls, and implement a cycle count program, and build a culture of valuing accuracy to sustain the following results:
Figure 1: Inaccurate Inventory
Count (millions $USD)