One of North America’s leading property management companies provides essential services to a wide range of residential and commercial clients
Our client had grown significantly through multiple acquisitions over the past 18 months, increasing the size of their team by 30% with a relatively linear cost structure. These acquisitions were not integrated effectively, with misalignment of people, process, and technology contributing to quality issues and damaging the organization’s reputation for new and existing customers. Our client sought to leverage scale and simplify the organization, while servicing internal and external stakeholders more efficiently and effectively.
Centered on creating organizational clarity, best-in-class reporting, and simplified processes across the Client Accounting division, The Poirier Group implemented a roadmap with eight workstreams in collaboration with the client’s leadership team. Our team benchmarked best practices to determine gaps and developed a comprehensive set of solutions to create efficiencies, enhance output, and ultimately save costs. These included:
Our client realized immediate financial benefits including:
