Process Improvement

Business Process Mapping

We’ve all experienced moments where we knew there had to be a better way to do something. This is where we help you discover that better way. We excel at mapping complex businesses and processes, identifying areas for improvement and implementing solutions that get you from where you are to where you need to be. No matter what industry you are in or processes you have, the process is the same and ultimately leads to identification of wasted time and resources while also uncovering hidden opportunities to realize tangible improvements for your business operations.

Unlocking Insights with Business Process Mapping

A process map or flowchart provides a bird’s-eye view of your company’s processes from end to end, represented by a sequence of activities in a diagram. These process maps can include anything from what activities should happen and when, to dependencies individuals or departments have on others that impact their ability to do their jobs on time and to the standards required. Process maps can outline who is involved and where, the steps, documents, systems used at various stages, where decisions are required and by whom and where existing pain points exist.

Process mapping is an important step that can significantly enhance any process improvement project by increasing your understanding of the flow of activities, information, people, and resources through a visual means. It’s not a “one-size-fits-all” solution but rather a methodology that can be applied in various ways to solve a multitude of business challenges.

The true value often lies in what the map reveals.

Creating Clarity with Visual Business Process Mapping

Our business process improvement consultants are skilled in continuous improvement. We use process mapping for a current state analysis to classify process outputs and inputs, identifying what is and isn’t working, where we can reduce waste or duplication of effort, identify cost-savings, speed up process lead times, and optimize standard repeatable activities all while ensuring quality remains consistent or improves.

From there, we work with you to remove unnecessary steps in your current processes, streamlining your workflow by removing roadblocks, pain points and eliminating frustrating extra steps.

Process maps/flowcharts can also be used to establish the gaps between your current state and your objective or strategic goals. By mapping current state and your future desired state, we can identify the gaps and make the necessary improvements to get you from where you are to where you want to be.

Understanding the Need for Business Process Mapping

Why You Might Need Process Mapping:

Our clients often wonder why they need process maps. To answer this, it’s important to understand the needs of your business first and what you are looking to achieve:

Building Capacity for Growth: By understanding how and where your resources can be optimized you can reduce the time and effort thereby freeing up valuable resources to perform more value-added work.
Cost Savings: Businesses need to continually evolve in order to maximize cashflow and reduce costs. Process mapping can identify opportunities to reduce rework resulting from inferior quality. This leads to improvements: quality assurance, fewer returns and reduced transportation costs.
Standardizing a Process: By documenting a proven process, your business can standardize it, ensuring everyone is on the same page and that work performed is measured to that standard. This ensures consistency and that work is always performed in the most optimal way, reducing errors, delays, confusion and inefficiency.
Training Employees: Process mapping provides a standard visual training document for both new and tenured employees.
Improving a Process: Once an existing process is mapped, it can be analysed for bottlenecks and other inefficiencies in order to make adjustments to reduce waste and improve outcomes
Improved Communication: Process mapping offers a visual representation of the process that may be easier to understand than narrative text
Internal Audits: A process map is a tool that demonstrates how and where company standards are being met and that processes align to their mission and goals.
Compliance: Process maps can also demonstrate where compliance measures are built into a process to meet standards such as ISO 9001 and the Sarbanes-Oxley Act (SOX).

Key Benefits to Effective Business Process Mapping

The following list demonstrates the intrinsic value of process mapping. This service will lead to increased competencies, and a boost in overall organizational health. Our extensive experience in performance management has made us experts in business process improvement, and the results we’ve delivered have earned us our stellar reputation.

Besides offering a visual representation of how your business operates on multiple levels, a successful business process mapping (BPM) initiative will typically result more than one of the following benefits:

Productivity: Process improvements such as the removal of bottlenecks, the introduction of parallel processing, and the elimination of redundant steps can lead to gains in production capacities.
Efficiency: Process mapping enables organizations to work more efficiently, saving valuable resources for more important functions
Visibility: When you adopt process mapping as a communication tool, organizational processes become transparent and visible to employees conveying the importance of their work and the dependencies others have on them to support the business.
Employee Satisfaction: Process mapping identifies areas for automation which can reduce repetitive work and eliminate a lot of red tape, allowing employees to focus 100% on value added work.
Process Consistency: With an optimal process in place, identical problems are addressed consistently, eliminating the need to find solutions, even with role or staff changes.
Measurability: All processes can be measured end-to-end against the process map and expected outcomes.
Technology Integration: Process mapping implemented with technology, provides reporting and analytical tools for making informed executive decisions.
Competitive Advantage: Not withstanding the benefits already explained, those businesses who work to optimize their operations will gain a competitive advantage through the savings they achieve and the improved outcomes in quality, productivity and ultimately profits.

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“While I have rarely been a proponent of consultants, The Poirier Group and their supportive approach have positively changed my view to the immense value that the right consulting organization can bring.”

“Your excellent communication and overall leadership was appreciated. I felt like our two groups were true partners on this project and achieved success together. Thanks again for you and your team.”

“Overall, I would give The Poirier Group an A+ in solution generation, service delivery and providing with a highly talented team to work with. Great work”

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