Retail Operations & Customer Experience

E-commerce Fulfillment & Omnichannel Experience

Unlock the full potential of your e-commerce fulfillment and omnichannel experience strategies with our expert retail consulting services. Whether you are looking to build a seamless omnichannel experience or optimize an existing fulfillment operation, we offer tailored solutions to solve your current needs such as: 

• Inventory Management: Assess your inventory management processes and tools to improve your cashflow and reduce your out-of-stocks; [link to Inventory page] 
• Channel Fulfillment Strategy: Build a fulfillment strategy that allows you to efficiently manage demand across direct-to-consumer (DTC), business-to-business (B2B), and retail store channels. 

• Supply Chain & Facility Management: Review your supply chain and fulfillment operations to determine streamlining and cost-saving opportunities; [link to supply chain main service page] 
• IT Consulting & Project Management: Determine and leverage the right software and technology to run your operations and support your customers; [link to IT Main Service page] 
• Last-Mile Delivery Solutions: Improve your last-mile delivery offering by assessing and building white-glove, and expedited shipping options; 
• Returns Management: Create a frictionless, and cost-effective returns program for your supply chain, team, and customers; 
• Omnichannel implementation: Manage the planning, development, and deployment of innovative customer engagement tools, including Virtual Assistants, Click & Collect, and Ship-from-Store. 

Category Management

Effective category management optimizes sales, improves customer satisfaction, and achieves sustainable profitability. Effective category management demands data-driven decision-making, inventory control, pricing strategies, and a strong understanding of consumer preferences. 

Our category management consulting experience provides a wealth of expertise allowing us to tailor solutions that support your retail category management needs. 

• Forecasting & Data Analytics: We leverage advanced analytics to develop accurate forecasts that consider seasonality, trends, historical sales, and other relevant factors that provide a clear picture of future product demands
• Assortment Optimization: We assist in assessing your product assortments to align with customer preferences and market demands, ensuring that you stock the right products to optimize your financial goals
• Pricing & Promotion Strategies: We provide insights into price elasticity, promotional performance, and customer behaviours to derive targeted pricing and promotion strategies

• Inventory Management: We implement strategies that minimize excess inventory, reduce carrying costs, and prevent stockouts, leading to improved working capital and reduced losses
• Process Improvement: We work with your team to create and implement a category management process that creates cross-functional collaboration, optimizes product sales, and drives replicable results

Promotion Planning & Retail Replenishment

Strong promotion, allocation, and replenishment strategies and processes are pivotal for driving sales, optimizing inventory, and enhancing overall operational efficiency in the retail and grocery industries. Effective planning in these areas not only ensures that the right products are available when and where customers want them, but also maximizes the impact of marketing efforts. Our promotional planning and replenishment experts provide comprehensive support in these critical areas: 

• Flyer Space Optimization: We make the most of limited flyer space, helping you build the processes and strategies to select products and promotions that drive customer engagement and sales
• Marketing Calendar Management: We work with you to create a well-structured marketing calendar, ensuring that promotions, campaigns, and product launches are executed efficiently and consistently throughout the year
• Roles & Responsibilities: We define clear roles and responsibilities for each team member involved in promotion, allocation, and replenishment planning, minimizing confusion, and streamlining efficient decision-making processes
• Performance Metrics and KPIs: We define and build reports that track key metrics to measure the effectiveness of promotional activities and allocation strategies, providing a basis for continuous improvement and visibility to your leadership team

Loyalty & Customer Relationship Management (CRM)

 Customer loyalty programs and effective customer relationship management are paramount in today’s competitive business landscape. They are instrumental in building strong, lasting relationships with customers, driving repeat business, and fostering brand loyalty. 

There is no one-size-fits-all approach to measuring loyalty and customer relationship management success. Leveraging our loyalty and customer relationship management experience allows your organization to capitalize on hidden opportunities that will improve customer acquisition, spend, and churn metrics. 

Product Lifecycle Management (PLM)

Product lifecycle management is a critical component of any successful business strategy. It involves managing a product from its inception through development, launch, growth, maturity, and eventual decline. Maximizing a product’s lifecycle not only ensures its continued profitability but also supports a company’s overall sustainability and competitiveness. 

Proper PLM requires data integration, process development, systems management, and cross-functional collaboration. Our product lifecycle management experience ensures comprehensive support for PLM optimization, assisting you to develop and implement effective strategies at each stage of a product’s journey.